An outbound trigger defines the conditions under which the Integration App should create and send a message to a Service Provider. It monitors activity on a specific table and determines when an outbound message should be generated.

Fields

  • Name
    A meaningful name for easy identification of the trigger.

  • Message Type
    The outbound message type that should be sent when the trigger conditions are met.

  • Service Provider
    The Service Provider to which this trigger applies.

  • Table
    The primary table the trigger will monitor. This selection also determines which fields are available for use in the condition.

  • Extended Tables
    If the selected table has child tables (e.g., Configuration Items), you can include them here so the trigger also monitors those tables.

  • Description
    A helpful description to clarify the purpose of the trigger for other users—or for your future self.

Trigger Events

  • Insert
    Check this box if the trigger should fire on record creation.

  • Update
    Check this box if the trigger should fire on record updates.

  • Delete
    Check this box if the trigger should fire on record deletion.

Trigger Conditions

  • Condition
    Define additional filter criteria to control when the trigger should fire.

  • Use Scripted Condition
    Enable this to use a script instead of standard conditions.

  • Script Condition
    Enter a script that sets the result variable to true or false to determine if the trigger should execute.